Salesforce Certified Service cloud consultant (SU24) Question Answer
Salesforce Certified Service cloud consultant (SU24) Question Answer
Salesforce Certified Service cloud consultant (SU24) Question Answer
The Salesforce Certified Data Specialist certification is for you if you are a professional with experience with the Salesforce Data Cloud and can demonstrate your data management and governance knowledge.
This certification not only helps you demonstrate your data management and governance knowledge. It also helps you stand out in the job market and increase your earning potential.
The Salesforce Data Cloud is a multiple-choice, 90-minute exam with 60 questions in total. The exam requires a passing score of 65%. The exam includes topics such as data management, data governance, and data quality.
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Qualify for the Salesforce Certified Data Specialist exam by having an understanding of the following concepts:
Create a study plan, analyze your learning style, evaluate your current commitments, plan your study time and breaks per each section, develop a schedule, make it a part of your routine and set realistic goals.
Become proficient in the website and mobile app event tracking, API integrations and SDKs, Salesforce connectors, Code languages, i.e., Apex and JavaScript, and Knowledge of JSON data structure. Exploring CRT-261 Practice tests can be a great way to prepare for Salesforce Certified Data Specialist Real Exam Questions.
Exploring each topic at a time is a great way to prepare for first-time success in the exam. By studying CRT-261 Dumps, you can create a study plan tailored to your needs and learning style. Studying Dumps can help you to stay motivated and on track as you prepare for your exam.
Following are the key topics covered in the Salesforce Certified Data Specialist Exam:
The Salesforce Data Cloud Practice test offers a comprehensive exam overview, including Salesforce Braindumps, exam preparation tips, and key exam topics. By following this CRT-261 Study Guide, candidates can enhance their knowledge and increase their chances of passing the exam, paving the way for exciting career opportunities in the Salesforce ecosystem.
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Passitcerts Providing most updated Salesforce Certified Service cloud consultant (SU24) Certification Question Answers. Here are a few exams:
Cloud Kicks is preparing to deploy Omni-Channel Resolutin to dispatch work items toservice agents. The Head of Service wants to know what shojld be done during highvolume incidents where over 200,000 cases are opened.
A. Use a Most Aavailable Routing Model which will assign to the agent that be availablenext.
B. Set Work Item Size Percentage of Capacity to only consume part of an agent’savailability.
C. Configure an Overflow Assignee with a user or queue outside the routing configuration.
D. Use a Least Active Routing Model which will assign to the agent that is the least overcapacity.
Cloud Kicks (CK) has service agents based in North America and Europe respond to newleads created in Salesforce. The lead record includes the language spoken: English,French, or 5panish.In CK's industry, the time to contact after a lead expresses interest is a critical successfactor. Most service agents speak a single language and a few are multilingual.What is the recommended feature to meet the requirements?
A. Lead Assignment Rules
B. Queue-Based Routing
C. Skills-Based Routing
D. Lightning Flow for Service
DreamMouse Realty would like to provide a user-friendly way for clients to apply for ahome loan through an Experience site. Many times, clients do not complete are of theinformation and a loan specialist needs to finish the submission.How should the administrator configure Salesforce to meet the requirements?
A. Create a screen-based flow accessible from the Experience site and internaly.
B. Add a custom Lightning component to the site and the Case Lightning record page.
C. Post a web to case form on the site and assign the case to the specialist for completion.
D. Use email to case for the client to submit the relevant information to the specialist.
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS)methodology.Which two benefits can be expected from KCS adoption?Choose 2 answers
A. A knowledge article life cycle that is implemented correctly the first time and does notneed to change
B. A knowledge article life cycle that evolves based on usage and demand
C. Reduced issue resolution time
D. Reduced first contact resolution
Universal Container wants to let its customers intercat real time with support agents fromtheir computers and mobile devices.What feature should a consultant recommend to meet this requirement?
A. Web-to-Case
B. Emebedded Chat Service
C. Customer Community
D. Case Assignment Rules
Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. Whenthere are issues with the service, such as a power outage, UMS needs to provide serviceagents, operations teams, and customers with full visibility into the issue.What is the recommended feature to meet the requirements?
A. Self Service Knowledge
B. Workforce Engagement
C. Incident Management
D. Video Support
Which feature should a Consultant recommend to allow a Tier 2 Service Representative totake over case processing from Tier1 and know how far Tier1 had progressed introubleshooting?
A. Service Console Macros
B. Lightning Guided Engagement
C. Path for Cases
D. Lightning Flow Component
Universal Containers' support management team has noticed an increase in wait timesover the last several months when customers call in for support. Which tworecommendations should a Consultant suggest to help decrease customer wait times?Choose 2 answers
A. Create reports to analyze call data in order to understand peak times and ensureadequate staffing.
B. Create a case escalation rules to route high-priority cases directly to supervisors forresolution.
C. Set up analytical snapshots to capture key case information and create historicaltrending reports.
D. Set up a Salesforce Customer Community that will allow customers to create casesonline.
Milestones can be added to which three object types?Choose 3 Answers
A. Work order
B. Case
C. Service
D. Entitlement
E. Account
Universal Containers is preparing to implement Service Cloud for its global Support team.Requirements gathering sessions have resulted in a large set of required deliverables.What should a consultant recommend as the next step?
A. Prioritize the requirements based on who submitted them.
B. Identify the requirements needed for initial GoLive.
C. Provide a timeline that addresses all the requirements.
D. Organize the requirements from largest to smallest.
Kenji Yamamoto
Nov 21, 2024
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